1ball Privacy Policy
This policy outlines how 1ball collects, uses, and protects your personal data. We place the highest importance on the privacy of our users in Bangladesh.
Last Updated: January 2026
Details of Data Collected
We collect various types of information when you use the 1ball platform. This data is used to provide you with the best experience and to ensure platform security.
Account Information
During registration, we collect your name, mobile number, email address, date of birth, and password. This information is essential for creating and managing your account.
Device & Browser Information
Your device type, operating system, browser information, IP address, and mobile network operator are collected automatically. This helps improve platform performance.
Payment & Financial Information
When transacting via bKash, Nagad, or Rocket, your mobile number and transaction ID are stored. Full payment card numbers and PINs are never saved.
Usage Data
Games you've played, time spent on the platform, pages visited, and betting history — this data is used to improve our services.
Purpose of Data Use
1ball uses collected data solely for specific, legitimate purposes. We never use your information unnecessarily.
- Account Management: To create your account, verify login, and ensure secure access.
- Payment Processing: To accurately process deposits and withdrawals and to prevent fraud.
- Customer Support: To resolve any issues you encounter and answer your questions.
- Platform Improvement: To analyze user experience and further improve our services.
- Security Assurance: To detect suspicious activity and keep your account secure.
- Legal Obligations: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 1ball website and mobile platform. Cookies are small data files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions and ensuring platform security. Without them, the platform will not function properly.
Functional Cookies
These cookies remember your preferences, such as language selection and display settings, so you don't have to reconfigure them every time.
Analytics Cookies
Anonymous data is collected to understand which parts of the platform are used most, helping us improve our services.
Cookie Controls
You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit platform functionality.
Data Storage & Security Measures
1ball uses industry-standard technologies and practices to protect your personal data. Our security measures are as follows:
Encryption
All data transfers are secured via SSL/TLS encryption, keeping your information unreadable to third parties.
Secure Servers
Data is stored in secure data centers accessible only to authorized personnel.
Retention Period
Data is retained for as long as your account remains active. Following account closure, data is deleted in accordance with legal retention requirements.
Sharing Information with Third Parties
1ball does not sell or rent your personal data. Information may be shared only in the following limited circumstances:
- Payment Processors: Solely to process transactions with payment providers such as bKash and Nagad.
- Legal Authorities: With government authorities when required by court order or legal obligation.
- Security Partners: With trusted technology partners for fraud detection and prevention.
Your Rights & Controls
Every 1ball user has specific rights over their own data. You can exercise these rights at any time.
Data Access
You may request a copy of the data we hold about you at any time. We will provide it within 30 business days.
Data Correction
If any information in your account is incorrect or incomplete, you can request a correction. Many details can be updated directly through your account settings.
Data Deletion
You may request account closure and deletion of your personal data. Data will be removed unless subject to legal retention obligations.
Policy Updates & Contact
1ball may update this Privacy Policy as needed. We will notify you via email or through the platform before any significant changes take effect. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
If you have any questions or concerns about this policy, please reach out to our support team. We provide assistance in Bangla.
Contact Support
Contact us for any privacy-related queries:
Email: support@1ball.app
Support Hours: 9 AM – 11 PM, seven days a week (Bangladesh Standard Time)