1ball Responsible Gaming
1ball believes entertainment should always be enjoyable and in control. Your wellbeing and peace of mind are our highest priority.
Our Commitment to Responsible Gaming
1ball is an entertainment platform — and we want every user to enjoy it in a healthy, fun, and responsible way. For us, responsible gaming is not just a policy — it is a core part of who we are.
We believe gaming is only truly enjoyable when it does not come at the cost of other responsibilities or relationships. That is why 1ball encourages every user to set their own limits and seek help whenever they need it.
User Well-being
Every decision prioritises the long-term well-being of our users.
Freedom of Control
You are in full control of your account activity at any time.
Non-Judgmental Support
If you ever run into difficulties, our team is always ready to help with care and understanding.
Warning Signs of At-Risk Behaviour
Gaming should be an enjoyable form of entertainment. However, certain behaviours may be a sign that things are getting out of hand. Be alert if you notice any of the following in yourself or someone you know:
- Spending repeatedly beyond your set budget and feeling the urge to place more bets to recover losses.
- Spending excessive time gaming at the expense of family, friends, or work responsibilities.
- Feeling restless, irritable, or mentally uncomfortable when not gaming.
- Borrowing money or cutting back on essential expenses to fund gaming.
- Gaming activity is being hidden from family members or loved ones.
Tips for Setting Time & Budget Limits
The most effective approach to responsible gaming is setting clear limits from the very start. 1ball recommends deciding before each session exactly how much time and money you are willing to spend.
Budget-Setting Guidelines
- Only spend what you can afford to lose — never dip into money set aside for essential expenses.
- Allocate a fixed portion of your monthly entertainment budget for gaming.
- Resist the urge to chase losses with bigger bets.
- Keep a record of every transaction so you have a clear picture of your spending at the end of each month.
Time Management Tips
- Set a daily time limit for gaming before you start playing.
- Avoid gaming during sleeping hours or while you are at work.
- Time with family and friends should always come before gaming.
- Take at least one full day off from gaming each week.
Self-Control Features
1ball provides users with several tools to help keep their gaming activity in check. Using these features is not a sign of weakness — it is a sign of responsibility.
Deposit Limit Settings
You can set a maximum deposit limit on your account on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded.
Breaks & Cool-Down
You can temporarily suspend your account for a set period — anywhere from 24 hours up to 30 days. During this time, logging in will not be possible.
Self-Exclusion
If you need an extended break, you can request your account to be fully suspended. Once this is in effect, the account cannot be reactivated before the specified period ends.
How to use these features: Go to Account Settings and look for the "Responsible Gaming" section. From there, you can set limits or request a break. For any further assistance, feel free to contact us.
Minor Protection
1ball is an adult entertainment platform. No one under the age of 18 is permitted to create an account or play any games. This is not merely a legal obligation — it is our ethical responsibility to protect children and young people.
A message to parents: keep your device and account credentials out of your children's reach. Do not share your password, and make sure parental controls are enabled on your mobile device.
- Age verification is mandatory at the point of registration.
- Suspicious accounts are investigated and closed if necessary.
- Any report of an underage account is acted upon immediately.
Life Balance & Professional Support
Gaming is just one small part of life. Maintaining a healthy balance with family, friends, work, and personal well-being is the true key to happiness. 1ball wants you to live a full and healthy life.
If you feel that gaming is having too much of an impact on your life, have the courage to seek professional support. This is not a sign of weakness — it is a brave step toward taking care of yourself.
Daily Balance Tips
- Do not use gaming as a substitute for time with family or friends.
- Make regular time for physical exercise, reading, or hobbies you enjoy.
- Maintain a regular routine for sleep, meals, and work.
- If gaming stops being fun or starts feeling stressful, take a break right away.
How to Get Support
If you feel there is a problem, you do not have to face it alone. Consider the following options:
- Have an open and honest conversation with a trusted family member or friend.
- Seek advice from a mental health professional or counsellor.
- Reach out to the 1ball support team — we are here to help with care and understanding.
Contact 1ball Support
For any questions or support related to responsible gaming:
Email: support@1ball.app
Support Hours: 7 days a week, 9 AM – 11 PM (Bangladesh Standard Time)
Common Questions About Responsible Gaming
The questions our users ask most.
Yes, you can reduce your deposit limit at any time from your account settings. Decreases take effect immediately. However, increasing your limit is subject to a waiting period, designed to prevent impulsive decisions.
Yes, your account balance remains completely safe during a break. Once the break ends, you can log in and withdraw your balance as normal. The only restrictions during a break are playing games and making new deposits.
Contact us immediately at support@1ball.app. Our team will investigate the matter and take the necessary action. To prevent this from happening again, change your password and enable parental controls on your device.
A self-exclusion request allows you to close your account for a minimum of 6 months or permanently. You must specify the exclusion period when applying, and your account cannot be reactivated until that period has fully elapsed. Feel free to speak with our support team before making this decision.